Shipping, Returns and Right of Withdrawal
Last updated: 8 August 2026
Shipping costs
We deliver only to addresses in Portugal.
Our shipping rates are:
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Orders below €20: €3.50 shipping
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Orders of €20 or more: free shipping
The applicable shipping cost will also be shown during checkout before payment.
Processing and delivery
Orders are normally prepared and delivered within approximately 3 to 14 working days, depending on stock availability.
We send orders using Chronopost or the Portuguese national postal service. After dispatch, we will provide tracking information where this is available from the carrier.
If a product is unavailable or a significant delay occurs, we will contact you as soon as reasonably possible.
Collection
If you do not have a Portuguese delivery address, please contact us before ordering to discuss whether collection from our location is possible.
Delivery address
Customers are responsible for providing a complete and correct delivery address.
Please inspect the package when it arrives. If there is visible transport damage, contact us as soon as possible at info@kavanusurf.com. Prompt notification helps us pursue the matter with the carrier and does not limit a consumer’s statutory rights.
Consumer right of withdrawal
If you purchase as a consumer, you normally have 14 days to withdraw from an online purchase without giving a reason.
The withdrawal period expires 14 days after the day on which you, or a person designated by you other than the carrier, receives the product. If multiple products from one order are delivered separately, the period starts when the final product is received.
To exercise this right, send an unambiguous withdrawal statement to:
You may use the model withdrawal form at the bottom of this page, but this is not mandatory.
Returning products after withdrawal
After notifying us of the withdrawal, return the products within 14 days to:
KavanuSurf / Tahe Sport Portugal
Kasper van Nuland
Caixa Postal 363, Sector J90
Vale da Telha
8670-156 Aljezur
Portugal
Please contact us before sending a return so we can provide practical delivery instructions. Our postal address may not accept every type or size of watersports product.
Unless we agree otherwise or the product is faulty, the customer bears the direct cost of returning the product. Please note that large watersports products can be expensive to return.
The customer is responsible only for any reduction in value resulting from handling beyond what is necessary to establish the product’s nature, characteristics and functioning.
We recommend using suitable packaging and a trackable delivery method.
Refunds
Following a valid withdrawal, we will refund the payment received for the returned products and, where legally required, the original standard delivery cost.
Refunds will be made without undue delay and no later than 14 days after we are informed of the withdrawal. We may withhold the refund until we receive the returned products or the customer provides evidence of having sent them back, whichever occurs first.
The refund will normally be made using the original payment method unless expressly agreed otherwise.
Additional costs resulting from the customer choosing a more expensive delivery method than our standard option are not refundable.
Exceptions
The statutory right of withdrawal may not apply to products that are:
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Made to the customer’s specifications or clearly personalised
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Sealed for health-protection or hygiene reasons and unsealed after delivery
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Otherwise excluded under applicable consumer law
These exceptions are applied only where legally permitted. They do not affect rights relating to faulty or non-conforming products.
Faulty, damaged or incorrect products
If a product is faulty, damaged on arrival, incorrect or not as described, contact us at info@kavanusurf.com and provide:
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Your name and order number
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A description of the problem
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Photographs where they help demonstrate the issue
Please do not return a faulty or incorrect product before contacting us.
Consumer purchases are covered by the mandatory Portuguese legal conformity guarantee. For new movable goods, this generally applies to a lack of conformity that becomes apparent within three years of delivery, subject to Portuguese law.
Depending on the circumstances, remedies may include repair, replacement, a price reduction or cancellation of the contract. Return costs for confirmed faulty, damaged or incorrect products will be handled in accordance with applicable law.
Business purchases
The 14-day consumer right of withdrawal does not apply to purchases made for business or professional purposes.
Business customers should inspect products promptly after delivery and notify us within a reasonable period of any visible damage, shortage or incorrect delivery.
Model withdrawal form
Complete and send this form only if you wish to withdraw from a consumer purchase.
To:
KavanuSurf / Tahe Sport Portugal
Kasper van Nuland
Caixa Postal 363, Sector J90
Vale da Telha
8670-156 Aljezur
Portugal
Email: info@kavanusurf.com
I hereby give notice that I withdraw from my contract for the purchase of the following product(s):
Product(s):
Order number:
Ordered on:
Received on:
Consumer’s name:
Consumer’s address:
Date:
Signature, only if this form is submitted on paper:
Contact
For questions about delivery, returns or faulty products:
Email: info@kavanusurf.com
Telephone: +351 963 982 413