Shipping and returns
After the order is completed and payed, we will send the products with Chronopost, or the national Correio in Portugal.
We only ship to addresses in Portugal
We ship within 3 - 14 working days, depending on stock.
- Price of order < 20 euros: € 3,50
- Price of order > 20 euros: Free shipping
If you don't have a Portugese address, please enter our address (listed below) at checkout and pick up your order at our warehouse.
- The customer makes an order and does the payment.
- We initiate the delivery process.
- The products sent from our warehouse, packed and duly protected for the carrier.
- We forward the order with Chronopost International. Remember that in the value of the order already is enclosed the freight.
- The customer receives and signs for receipt of the merchandise.
After we ship, we will send you a track&trace-code so you can track your order at www.chronopost.pt
Kavanu Surf / BIC Sport Portugal
Vale da Telha
Caixa Postal 363